Hi {firstname} {lastname},
We have received your order {order_name} and are currently working hard to get everything repaired. No need for you to do anything, we'll update you soon!
...
You can review your order and download your invoice from the "Order history" section of your customer account by clicking "My account" on our shop.
If you have a guest account, you can follow your order via the "Guest Tracking" section on our shop.
Safety Restore, Inc. 40 Main St. Westfield, MA 01085 (855) 552-7233 www.SafetyRestore.com